FAQs for 2xSolutions Conversational Voice AI
What is 2X Solutions Conversational Voice AI?
The 2X conversational voice AI is a platform that uses natural-language processing and voice automation to engage leads, prospects or customers over the phone in a human-like way.
In a sales-call context it works by automatically placing and managing outbound calls (or responding inbound), delivering or leaving voicemails, asking qualification questions, integrating with the CRM and then routing engaged leads to human agents. This frees the sales team from repetitive tasks and increases the volume and speed of meaningful conversations.
Is 2X compliant with telemarketing and privacy regulations (TCPA, HIPPA, SOC 2)?
2X Solutions is designed to support compliance across major telemarketing and privacy regulations, including TCPA and CTIA. The platform automatically restricts calling hours, enforces local time-zone logic, connects calls within the required windows, includes caller identification, records calls when appropriate, and honors opt-out requests. While 2X provides these built-in safeguards, it also follows a shared-responsibility model: your business must still secure proper consent, validate leads against federal and state Do Not Call lists, and ensure accurate time-zone or geographic data before uploading contacts.
Beyond call-handling compliance, 2X’s security posture is reinforced by its SOC 2 Type II certification. This certification means a third-party auditor has reviewed and validated the company’s security, availability, processing integrity, confidentiality, and privacy controls over an extended period.
HIPAA, however, is different. HIPAA applies specifically to the protection of Protected Health Information (PHI) handled by healthcare organizations and their vendors. If your use of 2X involves PHI—for example, patient outreach, appointment calls, or any conversation containing medical information— 2X is compliant.
Why is 2x different?
2X is different because it focuses on actually connecting calls, not just placing them. While many outbound platforms struggle with carrier spam filters, 2X is engineered to improve real connection rates—often delivering significantly more answered calls. It was built by sales and marketing practitioners who started with real conversations and then developed the tech, rather than engineers guessing at user needs. The platform is also designed around strict, automated compliance, handling TCPA and CTIA requirements such as calling-hour limits, DNC checks, caller ID rules, ring-duration requirements, abandoned-call thresholds, and long-term record retention.
Are you registered with the Federal Communication Commissions (FCC) Robocall Mitigation Database?
Yes, we are registered. The Federal Communications Commission (FCC) requires all voice service providers to file certifications in the Robocall Mitigation Database regarding their efforts to fight illegal robocalls on their networks. Our federal registration number (FRN) is 0035360551. You may view our registration at the FCC Robocall Mitigation Database.
How does the AI connect to our CRM or phone systems?
Our AI integrates seamlessly with your existing CRM system through secure APIs and webhooks. This integration allows for secure data exchange, ensuring that the AI has up-to-date information to engage effectively with your customers.
How is conversational voice AI different from traditional auto-dialers or IVR systems?
Conversational voice AI is technology that understands natural speech and responds in real time—creating a true, two-way conversation. Unlike auto-dialers that simply connect calls or play rigid scripts, 2X Solutions’ AI actually talks to prospects like a trained sales rep.
How it’s different from auto-dialers: Auto-dialers only speed up dialing; they don’t hold conversations. Our AI listens, interprets intent, and adapts its responses naturally.
Auto-dialers can’t qualify leads. AI asks questions, handles objections, and captures the info your team needs.
Auto-dialers boost volume. 2X boosts volume and conversation quality—turning more calls into real opportunities.
2X Solutions’ AI engages in human-like sales conversations, understands context and responds intelligently, handles common objections, automatically qualifies and routes leads, automates follow-ups and scheduling, scales to thousands of calls at once
What types of custom call scheduling options does 2X Solutions offer?
2X Solutions provides flexible tools for creating custom workflows tailored to your specific business needs. Create just a few calls per day over a 5-day period or opt for more complex call sequences extending up to 30 days or beyond. All with real-time call information posted back to your CRM.
What kind of support do you offer?
We provide comprehensive support to ensure that you get the most out of our platform. Our support includes onboarding assistance, training, ongoing technical support, and regular updates to your knowledge base and the AI system.
How do I get started with 2X Solutions Conversational Voice AI?
Contact us to schedule a demo or consultation. Our team will guide you through the setup process, integration with your CRM and phone system, and customization options to ensure a smooth and successful deployment.
Does 2X Solutions follow state and federal guidelines when contacting customers?
2X Solutions has trained our conversational AI platform on restricted call times, call volume, and holiday restrictions as a backup to your internal workflow guidelines. Remember, your business is responsible for any up-to-the-minute or industry-specific restrictions, as well as all state- and federal-do-not-call (DNC) list restrictions.
How does the Scheduled Callback feature work in 2X Solutions?
The Scheduled Callback feature in 2X Solutions lets customers request a call at a convenient time, respecting your business hours and TSR regulations. The system confirms the customer’s time zone, asks for their preferred time, and schedules the callback. If the customer is unavailable when called back, the system automatically resumes the workflow to continue reaching out.
Does 2X Solutions offer Federal and State DNC scrubbing?
Yes, we offer both Federal and State Do Not Call (DNC) scrubbing as part of our platform. This ensures your outbound calls remain compliant with all regulations. You must supply your Federal Subscription Account Number from the National DNC Registry. We use this to legally filter your call lists against the federal DNC in real time. We provide and maintain the necessary state DNC data—no action required on your part. 2X Solutions provides the DNC scrubbing at no additional charge.
Does 2X Solutions support Reassigned Numbers Database (RND) checking?
Yes! If you request this service, 2X Solutions will check the RND in real time before placing calls through our platform. The RND is a centralized FCC-managed database that helps determine whether a phone number has been permanently disconnected or reassigned to a new user—helping reduce TCPA risk, avoid calling people who didn’t consent and improve outreach efficiency. We offer RND verification at no additional charge to our clients.
Does 2X offer Local Presence calling?
Yes. 2X offers a fully automated, end-to-end Local Presence solution so every call shows a familiar, trusted local Caller ID. Each local pool includes 300+ unique local numbers, giving your team broad geographic coverage and enough diversity to avoid number fatigue. Each pool is priced at $200, with a $0.018 per call usage fee. You can scale up based on volume or geography needs.
What is Call IQ?
You have two outbound call setup options with 2X:
Option 1: Local Presence – We display a local number to your customers based on their area code which includes Call IQ protection automatically.
Option 2: Call IQ (Your Own Number Pool) – If you use a fixed set of outbound numbers, Call IQ will register, monitor, and remediate those numbers on your behalf to protect your caller ID reputation by registering your numbers with the major telecom registries (TNS, First Orion, Hiya, Free Caller Registry, and CNAM) and proactively managing spam/scam labels that hurt answer rates. This option is $.75c per registered phone number per month, and that fee also includes the cost of the phone number itself.
What is the 2X Texting Program and how does it help?
The 2X Texting Program is a high-impact communication solution designed to boost contact and conversion rates. It enhances existing calling workflows by enabling pre-call texts to increase answer rates, post-call follow-ups, appointment scheduling via calendar links, and even subscription or payment renewal outreach. The program includes 2X Spam Defender, which automatically monitors and protects your texting numbers from spam tagging or carrier issues to maintain trust and deliverability. Priced at a $1,000 one-time setup fee, $200/month per pool of 45 local numbers, and $0.007 per message, the service integrates seamlessly into your call workflows for scalable and compliant outreach.
Discover How Voice AI Can Elevate Your Business – Get a Personalized Demo & Free e-Book!
Ready to see how our conversational Voice AI can transform your business? Fill out the form below, and our AI will give you a quick call to gather a few more details. Not only will you get a sneak peek into how Voice AI can streamline operations, boost lead follow-ups, and automate customer interactions, but you’ll also receive a free e-book right after our chat. It’s like having a personal assistant that never sleeps—just for you.
