FAQs for 2xSolutions Conversational Voice AI
What is 2X Solutions Conversational Voice AI?
2X Solutions Conversational Voice AI is an advanced platform that uses voice AI to engage with leads, prospects, or customers for various conversational tasks typically performed by humans. It connects to your CRM and phone system. The goal is to drive significant cost-savings in every customer interaction.
How secure is the 2X Solutions Conversational Voice AI platform?
Security is our top priority. We employ robust encryption protocols for data transmission and storage. Our platform is designed to comply with industry standards and regulations, ensuring that your data and customer information are always protected. We are happy to provide a list of our security protocols.
How do you handle data privacy?
We comply with all relevant data privacy regulations, including GDPR and CCPA.
Are you registered with the Federal Communication Commissions (FCC) Robocall Mitigation Database?
Yes, we are registered. The Federal Communications Commission (FCC) requires all voice service providers to file certifications in the Robocall Mitigation Database regarding their efforts to fight illegal robocalls on their networks. Our federal registration number (FRN) is 0035360551. You may view our registration at the FCC Robocall Mitigation Database.
How does the AI connect to our CRM or phone systems?
Our AI integrates seamlessly with your existing CRM system through secure APIs and webhooks. This integration allows for secure data exchange, ensuring that the AI has up-to-date information to engage effectively with your customers.
How can I customize the AI to fit my business needs?
We offer extensive customization options to ensure that the Voice AI meets your specific business requirements. Our team will work with you to tailor the conversation scripts, integration points, and other aspects of the AI to align with your business processes and goals.
What types of custom call scheduling options does 2X Solutions offer?
2X Solutions provides flexible tools for creating custom workflows tailored to your specific business needs. Create just a few calls per day over a 5-day period or opt for more complex call sequences extending up to 30 days or beyond. All with real-time call information posted back to your CRM.
What kind of support do you offer?
We provide comprehensive support to ensure that you get the most out of our platform. Our support includes onboarding assistance, training, ongoing technical support, and regular updates to your knowledge base and the AI system.
How do I get started with 2X Solutions Conversational Voice AI?
Contact us to schedule a demo or consultation. Our team will guide you through the setup process, integration with your CRM and phone system, and customization options to ensure a smooth and successful deployment.
Does 2X Solutions follow state and federal guidelines when contacting customers?
2X Solutions has trained our conversational AI platform on restricted call times, call volume, and holiday restrictions as a backup to your internal workflow guidelines. Remember, your business is responsible for any up-to-the-minute or industry-specific restrictions, as well as all state- and federal-do-not-call (DNC) list restrictions.
How does the Scheduled Callback feature work in 2X Solutions?
The Scheduled Callback feature in 2X Solutions lets customers request a call at a convenient time, respecting your business hours and TSR regulations. The system confirms the customer’s time zone, asks for their preferred time, and schedules the callback. If the customer is unavailable when called back, the system automatically resumes the workflow to continue reaching out.
Does 2X Solutions offer Federal and State DNC scrubbing?
Yes, we offer both Federal and State Do Not Call (DNC) scrubbing as part of our platform. This ensures your outbound calls remain compliant with all regulations. You must supply your Federal Subscription Account Number from the National DNC Registry. We use this to legally filter your call lists against the federal DNC in real time. We provide and maintain the necessary state DNC data—no action required on your part. 2X Solutions provides the DNC scrubbing at no additional charge.
Does 2X Solutions support Reassigned Numbers Database (RND) checking?
Yes! If you request this service, 2X Solutions will check the RND in real time before placing calls through our platform. The RND is a centralized FCC-managed database that helps determine whether a phone number has been permanently disconnected or reassigned to a new user—helping reduce TCPA risk, avoid calling people who didn’t consent and improve outreach efficiency. We offer RND verification at no additional charge to our clients.
Does 2X offer Local Presence calling?
Yes. 2X offers a fully automated, end-to-end Local Presence solution so every call shows a familiar, trusted local Caller ID. Each local pool includes 300+ unique local numbers, giving your team broad geographic coverage and enough diversity to avoid number fatigue. Each pool is priced at $200, with a $0.018 per call usage fee. You can scale up based on volume or geography needs.
What is Call IQ?
You have two outbound call setup options with 2X:
Option 1: Local Presence – We display a local number to your customers based on their area code which includes Call IQ protection automatically.
Option 2: Call IQ (Your Own Number Pool) – If you use a fixed set of outbound numbers, Call IQ will register, monitor, and remediate those numbers on your behalf to protect your caller ID reputation by registering your numbers with the major telecom registries (TNS, First Orion, Hiya, Free Caller Registry, and CNAM) and proactively managing spam/scam labels that hurt answer rates. This option is $.75c per registered phone number per month, and that fee also includes the cost of the phone number itself.
What is the 2X Texting Program and how does it help?
The 2X Texting Program is a high-impact communication solution designed to boost contact and conversion rates. It enhances existing calling workflows by enabling pre-call texts to increase answer rates, post-call follow-ups, appointment scheduling via calendar links, and even subscription or payment renewal outreach. The program includes 2X Spam Defender, which automatically monitors and protects your texting numbers from spam tagging or carrier issues to maintain trust and deliverability. Priced at a $1,000 one-time setup fee, $200/month per pool of 45 local numbers, and $0.007 per message, the service integrates seamlessly into your call workflows for scalable and compliant outreach.
Discover How Voice AI Can Elevate Your Business – Get a Personalized Demo & Free e-Book!
Ready to see how our conversational Voice AI can transform your business? Fill out the form below, and our AI will give you a quick call to gather a few more details. Not only will you get a sneak peek into how Voice AI can streamline operations, boost lead follow-ups, and automate customer interactions, but you’ll also receive a free e-book right after our chat. It’s like having a personal assistant that never sleeps—just for you.
