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2X Solutions, Inc. respects your privacy and does not sell your personal information.

If you are receiving this Privacy Policy, it is because you are applying to become a customer. This Privacy Policy explains how 2X Solutions, Inc. (hereafter, “2X Solutions,” “we,” or “us”) treats the personal information that you provide to us in either applying to become a customer or as a customer. It also explains your privacy rights and how you can exercise them.

We follow this privacy policy in accordance with applicable law of the United States and those of its states in which we operate. 

This privacy policy applies only to our collection of information; it does not apply to information that you may provide to or is collected by a third-party. While our collection and use of such information is governed by this policy, the collection and use of information by the other third-party is subject to their privacy practices and policies, including any privacy rights that the third party may offer.

How We Collect Your Personal Information

We collect personal information from you during the application process and while you are a customer for the purposes of providing our services to you, to manage our relationship with you, and for legal and regulatory purposes. You will voluntarily provide most of the information directly to us. The specific information we collect and how we use that information are discussed in detail below.

The Types of Information We Collect

We collect personal information, which is information that identifies (whether directly or indirectly) a particular individual or company, from you or another company.

As an applicant and as a customer, we will collect your basic contact information—your first and last name, phone number, company information, number of employees and email address. We will also receive such information in the course of communicating with you.

As part of the application process you may be required to disclose the following information.  

  • Contact information: Company name, first and last name, street address, mailing address, phone number, and email address.
  • Payment information: financial account information or credit card information—including your name, account number, expiration date, and 3 or 4 digit security code—for purposes of paying certain account-related fees.
 

Updates and changes to the foregoing categories of information may also be provided to us during the course of your relationship with us.

Use Of Your Personal Information

  • Provide products and services to you and provide you with information about those products and services, including through marketing;
  • Assist you in integrating our service with your company;
  • Communicate with you, including responding to your emails, phone calls, and other inquiries;
  • Carry out our business, including engaging in operational and administrative functions;
  • Help us improve our products, services, and operations; and
  • To comply with any obligations, laws, regulations, or rules to which we are subject, including by cooperating with regulators and other public authorities, such as by responding to any requests for information or complying with our reporting and other legal obligations.
 
Communication data, including voice calls, SMS messages, transcripts, and interaction metadata, may also be processed as part of delivering services, managing workflows, and maintaining system performance. This data is used solely in connection with providing contracted services and is not used for unrelated purposes unless explicitly agreed in writing. We process personal data based on one or more legal bases, including performance of a contract, compliance with legal obligations, and legitimate business interests related to providing and improving our services.
 

Sharing Of Your Information

We respect your privacy. We do not sell information that identifies you personally. We also do not share information that identifies you personally with third parties other than as follows:

  • We may share your name, email address, physical address, phone number, and purchase information with service providers who we use to offer our products and services to you;
  • To enforce our terms of use and agreements with you; and
  • For the protection of 2X Solutions and others to do things such as (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of us, our agents, our members, our customers, and others including to enforce our agreements, policies and terms of use; and (c) to respond to emergencies. We may use third-party service providers and subprocessors to support the delivery of our services, including communication infrastructure and data processing services.
 

How We Store And Protect Your Personal Information

The security and confidentiality of your information are important to us. In general, we keep your personal and company information for the duration of your relationship with us. Once you terminate your relationship with us, we generally will continue to store archived copies of your personal and company information for legitimate business purposes and to comply with the law.

Certain communication records, including call logs, message records, consent records, and opt-in and opt-out history, may be retained as required to comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA).

Where an individual requests deletion of their personal information, data that is not required for legal or compliance purposes will be deleted. Data that must be retained will be securely stored, access-restricted, and not used for operational or communication purposes. Retention periods are determined based on applicable legal requirements, including regulations such as TCPA, and internal business needs. Personal data may be processed and stored in the United States or other jurisdictions where our service providers operate.

Your information will remain subject to the terms of this Policy even if we undergo a business transition. We may transfer your information to a successor person or entity upon an acquisition or other corporate reorganization. You hereby consent to such transfers, and we may assign and transfer all of the rights, benefits, duties, and obligations of this Policy.

We do not store your personal information on our own servers but, instead, use third parties, who take commercially reasonable steps to safeguard and deter unauthorized access to your information. In this regard, access to this information is authorized only for those who have a business need for such access. Please know that no platform, application, website, electronic database or other format or system is completely secure. Moreover, no data transmission over the Internet is completely secure nor can any be guaranteed to be totally secure, and, for this reason, we cannot ensure or warrant the security of any information that you transmit. Therefore, we cannot guarantee that safeguards employed will prevent the disclosure of your information.

If you become aware of a security breach, please notify us immediately at support@2xsolutions.ai, or call us at (323) 214-3889.

Your Controls and Choices

Consistent with the rights afforded to California residents by the California Consumer Privacy Act (CCPA), we afford certain rights to you regarding your personal information. Your rights include:

  • You may request to learn the categories and specific pieces of personal information that we have collected about you;
  • You may request that we correct or update the personal information we have collected about you;
  • You may request that we delete certain personal information that we have collected about you;
  • You may request a list of those to whom we have disclosed your personal information;
  • You may opt out of receiving future marketing materials and emails;
  • You may opt out of disclosures of your personal information to third parties under certain circumstances; and
  • You have the right to not be discriminated against as a result of exercising any of the aforementioned rights.
Requests to opt out of communications and requests to delete personal data are handled differently. Opt-out requests will be processed as soon as reasonably practicable and will prevent future communications.
 
Data deletion requests will be fulfilled in accordance with applicable laws. Certain information may be retained as required for compliance purposes, including maintaining suppression records to ensure individuals who have opted out are not contacted again. Depending on applicable law, individuals may also have the right to restrict or object to certain processing of their personal data and to request a copy of their data in a portable format.

To exercise any of these rights, please contact us by email at support@2xsolutions.ai, or call us at (323) 214-3889. Please be aware that to protect your privacy and security, we will take reasonable steps to verify your identity before granting access or permitting the requested changes or modifications to be made. Unfortunately, we cannot always ensure that such changes or modifications will be reflected in all iterations of your information as previously stored.

We make good faith efforts to provide you with access to your personal information and the ability to correct the information if it is inaccurate. We may decline to process requests that we believe in good faith are unreasonable or unduly burdensome (such as requests that are repetitive, require disproportionate technical effort, jeopardize the privacy of others, or would be impractical to satisfy).

When your information is deleted, we will do so consistent with any applicable legal requirements. Please know we will follow through on your request unless we are required to keep your information by law or for legitimate business purposes.

AI and Communication Functionality

The platform utilizes artificial intelligence to facilitate communications across supported channels, including voice and messaging.

Where available, the system may retain conversational context to improve continuity of interactions. Continuity across channels depends on data availability, identity matching, and system integrations and is not guaranteed in all cases. Customer data is not used to train generalized artificial intelligence models or for purposes outside of delivering contracted services unless explicitly agreed in writing.

Third-Party Systems and Data Availability

The performance of the platform depends on data provided by customers and third-party systems. The Company is not responsible for delays, inaccuracies, or failures resulting from incomplete, delayed, or unavailable data from such systems.

Customer Responsibility for Consent

Customers are responsible for obtaining all necessary consents from individuals prior to initiating communications through the platform, including voice calls, SMS messages, and other communication channels, in accordance with applicable laws such as the Telephone Consumer Protection Act (TCPA) and similar regulations.

Changes to our Privacy Policy

This policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information related to your use of the site. If we make material changes to this policy, we will let you know by sending an email to you at the last email address you provided us and, where required by applicable law, we will obtain your consent.

Contacting the 2X Solutions

If there are any questions regarding this privacy policy you may contact us using the information below:

2X Solutions
1990 S Bundy Dr. Ste 650
Los Angeles, CA 90025

Website: 
www.2xsolutions.ai
Email: info@2xsolutions.ai  
Phone: (323) 214-3889