Voice-AI technology has reached an inflection point where conversational agents can reliably automate outbound calls at scale. The global market for Voice AI agents is projected to grow from $2.4B in 2024 to $47.5B by 2034 (34.8% CAGR), with North America leading adoption. Gartner forecasts that by 2026, one in ten contact center interactions will be fully automated, up from ~1.6% in 2022 – translating to an ~$80B reduction in labor costs globally. This momentum is driven by enterprises seeking to improve efficiency, consistency, and availability of outreach: AI agents offer 24/7 calling capacity without burnout and perfect script adherence.
The $600 Billion Opportunity: How AI is Redefining Collections & Payment Recovery
As U.S. household debt surpasses $18 trillion, with over $600 billion in delinquent receivables, the financial landscape is ripe for transformation. For businesses, these aren’t just statistics—they’re untapped opportunities hiding
