Customer Retention is Paramount
Reducing churn and retaining customers yield outsized profit gains. Increasing retention by just 5% can boost profits by 25%–95% sprinklr.com. Existing customers are also far more valuable for upsells – companies have a 60–70% chance of selling to an existing customer vs. 5–20% to a new one businessdasher.com, and returning customers spend 67% more than […]
Voice AI Growth Potential
Voice-AI technology has reached an inflection point where conversational agents can reliably automate outbound calls at scale. The global market for Voice AI agents is projected to grow from $2.4B in 2024 to $47.5B by 2034 (34.8% CAGR), with North America leading adoption. Gartner forecasts that by 2026, one in ten contact center interactions will […]
How Many Follow-Ups To Close a Sale? Lead-Nurturing Stats and Best Practices
Countless factors drive prospective customers to browse your website, pick up the phone, or visit your business. Slick marketing, viral ads, top-of-the-line products, and the right price point are just a few things that may grab their attention. After the initial contact, quality follow-up is what turns a prospect into a paying customer. But sometimes […]
Setting Up a Successful Artificial Intelligence Call Center
Believe it or not, call centers have used artificial intelligence in some form for almost 50 years. The earliest examples date back to the 1970s when automated call routing systems emerged. However, AI has come a long way since then and has started to make an even bigger splash in call centers worldwide. If your company […]
Conversational AI in the Hospitality Industry
Nearly every business faces constant pressure to attract new customers, satisfy current ones, and promote loyalty. The hospitality sector has the added pressure of ongoing employment challenges. A whopping 76% of hotels surveyed by the American Hotel & Lodging Association reported staffing shortages in 2024. A rapidly developing technology offers hope: conversational AI in the hospitality industry. […]
Driving Sales With Conversational AI in Online Retail
The popularity of online shopping continues to increase year after year, along with the demands of online shoppers. Consumers want a fast, easy, seamless shopping experience with minimal barriers or waiting times. When they have questions about products, they want fast, personalized answers. To adapt to these consumer needs, many e-commerce brands have adopted “conversational […]
Enhancing Appointment Scheduling With Conversational AI
Scheduling appointments is a time-consuming and repetitive, yet necessary, task for a wide range of businesses. Whether you own a salon, car dealership, healthcare practice, or HVAC company, you or your team likely spend a significant amount of time each day scheduling customer appointments over the phone. Every phone call takes your time away from […]
Importance of Voicemail in Professional Communication
Leaving a voicemail for a business contact is a critical communication skill that can significantly impact professional relationships and outcomes. In today’s landscape, voicemails are more important than ever. Many phone providers, including Apple, now convert voicemails into text messages, making them easier for recipients to read and respond to. This technology has led to […]
Best Day and Time to Call
The best day and time to call retail customers are crucial factors that influence the success of business communications, particularly in a competitive marketplace. Understanding the optimal timing for outreach can significantly enhance engagement and conversion rates, as customers’ availability and receptiveness vary throughout the week and day. Research indicates that midweek days, specifically Wednesdays […]
Reconnecting Prospects Using AI: Finding the Right Balance
When sales reps reconnect with dormant prospects, they must overcome unique obstacles to acquire customers. It’s no secret that daily prospecting is one of the most challenging aspects of sales. Reps deal with nonstop tedious work, such as taking and reviewing notes, making countless phone calls, returning follow-up calls, and checking lead lists. Reaching out […]
