Voice-AI technology has reached an inflection point where conversational agents can reliably automate outbound calls at scale. The global market for Voice AI agents is projected to grow from $2.4B in 2024 to $47.5B by 2034 (34.8% CAGR), with North America leading adoption. Gartner forecasts that by 2026, one in ten contact center interactions will be fully automated, up from ~1.6% in 2022 – translating to an ~$80B reduction in labor costs globally. This momentum is driven by enterprises seeking to improve efficiency, consistency, and availability of outreach: AI agents offer 24/7 calling capacity without burnout and perfect script adherence.
Case study Q&A – Lear Capital
NAME & TITLE of respondent John O’hanesian, CEO About the company Lear Capital is a leading national precious metals company that helps investors diversify and protect their wealth through physical
