FAQs for 2xSolutions Conversational Voice AI
What is 2xSolutions Conversational Voice AI?
2xSolutions Conversational Voice AI is an advanced platform that uses voice AI to engage with leads, prospects, or customers for various conversational tasks typically performed by humans. It connects to your CRM and phone system. The goal is to drive significant cost-savings in every customer interaction.
How secure is the 2xSolutions Conversational Voice AI platform?
Security is our top priority. We employ robust encryption protocols for data transmission and storage. Our platform is designed to comply with industry standards and regulations, ensuring that your data and customer information are always protected. We are happy to provide a list of our security protocols.
How do you handle data privacy?
We comply with all relevant data privacy regulations, including GDPR and CCPA.
Are you registered with the Federal Communication Commissions (FCC) Robocall Mitigation Database?
Yes, we are registered. The Federal Communications Commission (FCC) requires all voice service providers to file certifications in the Robocall Mitigation Database regarding their efforts to fight illegal robocalls on their networks. Our federal registration number (FRN) is 0035360551. You may view our registration at the FCC Robocall Mitigation Database.
How does the AI connect to our CRM or phone systems?
Our AI integrates seamlessly with your existing CRM system through secure APIs and webhooks. This integration allows for secure data exchange, ensuring that the AI has up-to-date information to engage effectively with your customers.
How can I customize the AI to fit my business needs?
We offer extensive customization options to ensure that the Voice AI meets your specific business requirements. Our team will work with you to tailor the conversation scripts, integration points, and other aspects of the AI to align with your business processes and goals.
What types of custom call scheduling options does 2X Solutions offer?
2X Solutions provides flexible tools for creating custom workflows tailored to your specific business needs. Create just a few calls per day over a 5-day period or opt for more complex call sequences extending up to 30 days or beyond. All with real-time call information posted back to your CRM.
What kind of support do you offer?
We provide comprehensive support to ensure that you get the most out of our platform. Our support includes onboarding assistance, training, ongoing technical support, and regular updates to your knowledge base and the AI system.
How do I get started with 2xSolutions Conversational Voice AI?
Contact us to schedule a demo or consultation. Our team will guide you through the setup process, integration with your CRM and phone system, and customization options to ensure a smooth and successful deployment.
Does 2X Solutions follow state and federal guidelines when contacting customers?
2X Solutions has trained our conversational AI platform on restricted call times, call volume, and holiday restrictions as a backup to your internal workflow guidelines. Remember, your business is responsible for any up-to-the-minute or industry-specific restrictions, as well as all state- and federal-do-not-call (DNC) list restrictions.
How does the Scheduled Callback feature work in 2X Solutions?
The Scheduled Callback feature in 2X Solutions lets customers request a call at a convenient time, respecting your business hours and TSR regulations. The system confirms the customer’s time zone, asks for their preferred time, and schedules the callback. If the customer is unavailable when called back, the system automatically resumes the workflow to continue reaching out.
Discover How Voice AI Can Elevate Your Business – Get a Personalized Demo & Free e-Book!
Ready to see how our conversational Voice AI can transform your business? Fill out the form below, and our AI will give you a quick call to gather a few more details. Not only will you get a sneak peek into how Voice AI can streamline operations, boost lead follow-ups, and automate customer interactions, but you’ll also receive a free e-book right after our chat. It’s like having a personal assistant that never sleeps—just for you.
