Frequently Asked Questions

2X Solutions is a platform that uses natural language processing and voice automation to engage leads, prospects, and customers over the phone in a human-like way. It automatically places and manages outbound calls, delivers voicemails, asks qualification questions, syncs with your CRM, and routes engaged leads to your human agents, freeing your sales team from repetitive tasks and dramatically increasing the volume and speed of meaningful conversations.

2X was built by sales and marketing practitioners who started with real conversations and then developed the technology, not the other way around. Most platforms focus on placing calls; 2X focuses on actually connecting them. We’ve engineered the platform to cut through carrier spam filters and deliver significantly more answered calls, all while automating strict TCPA and CTIA compliance behind the scenes.

2X delivers the strongest results in any industry where compliance and quality really matter, including financial services, healthcare, insurance, and other regulated markets. We’re a fit for companies doing at least $5M in annual revenue that are generating leads and need consistent follow‑up, managing expiring credit cards or subscriptions, or relying on booked appointments to drive sales. If you’re generating demand but struggling to keep up with follow‑through at scale, this is where 2X earns its keep.

Simple: contact us to schedule a demo or consultation. Our team will walk you through the setup process, CRM or other integrations, and customization options to make sure your launch is smooth and successful.

We provide comprehensive support from day one, including onboarding assistance, training, ongoing technical support, and regular updates to your AI system and knowledge base.

Auto-dialers connect calls. IVRs play menus. 2X actually has conversations. Our AI listens, understands intent, responds naturally, handles common objections, qualifies leads, and routes the right prospects to your team, all in real time. It’s the difference between a call being placed and a conversation actually happening.

2X integrates with your existing CRM through secure APIs and webhooks, enabling real-time, two-way data exchange so the AI always has up-to-date information when it’s talking to your contacts.

Yes. You control the AI’s voice, script, qualification questions, objection responses, and conversation branching. The platform is built to sound like your team, not a generic bot. During onboarding, our team helps you configure every element so the AI is ready to represent your brand from day one.

You can create simple sequences, like a few calls per day over 5 days, or build complex workflows that run up to 30 days or longer. All call activity is posted back to your CRM in real time.

When a contact requests a callback, the system confirms their time zone, captures their preferred time, and schedules it automatically within your business hours and TSR compliance windows. If the contact isn’t available at callback time, the workflow picks back up and continues outreach automatically.

2X gives you real-time visibility into connection rates, conversation outcomes, lead qualification data, agent handoffs, and full campaign performance. Everything posts back to your CRM automatically. No manual reporting: just a live picture of your outbound funnel and where your best opportunities are sitting right now.

Yes. Compliance isn’t a feature we added: it’s the architecture we built on.

The platform automatically enforces calling-hour restrictions, local time-zone logic, caller identification rules, call recording, and opt-out handling for TCPA and CTIA. Call volume limits and holiday restrictions are enforced as a baseline layer of protection, not left to your team to manage manually.

2X is SOC 2 Type II certified, meaning an independent third-party auditor has validated our security, availability, and privacy controls. For healthcare clients, 2X is HIPAA compliant and can execute use cases involving Protected Health Information (PHI).

That said, 2X operates on a shared-responsibility model. Your business remains responsible for obtaining proper consent, scrubbing contacts against Do Not Call lists, supplying accurate geographic and time-zone data before uploading leads, and staying current on any industry-specific restrictions.

Yes. Our Federal Registration Number (FRN) is 0035360551. You can verify our registration directly at the FCC Robocall Mitigation Database.

Yes, both Federal and State Do Not Call scrubbing are included in the platform at no additional charge. For Federal Do-Not-Call scrubbing, you’ll need to provide your Federal Subscription Account Number from the National Do-Not-Call Registry. State Do-Not-Call data is provided and maintained by 2X: nothing required on your end.

Yes. Upon request, 2X checks the FCC-managed Reassigned Numbers Database in real time before placing each call. This helps reduce TCPA risk by avoiding calls to numbers that have been disconnected or reassigned to a new user. RND verification is included at no additional charge.

Call IQ is 2X’s solution for protecting your caller ID reputation and improving answer rates. You have two options:

• Local Presence: We automatically display a local number based on the contact’s area code. Call IQ protection is included automatically.
• Call IQ (Your Own Number Pool): If you use a fixed set of outbound numbers, Call IQ registers and monitors those numbers across major telecom registries (TNS, First Orion, Hiya, Free Caller Registry, and CNAM), and proactively addresses spam or scam labels before they hurt your answer rates. Priced at $0.75 per registered number per month, which includes the cost of the number itself.

Yes. 2X’s Local Presence solution displays a familiar local caller ID to each contact based on their area code. Each local number pool includes 300+ unique local numbers to provide broad geographic coverage and prevent number fatigue. Pools are priced at $200 each.

The 2X Texting Program is a high-impact add-on designed to boost contact and conversion rates by layering text messaging into your call workflows. Use it to send pre-call texts that increase answer rates, follow up after calls, share calendar links for appointment scheduling, or reach contacts for subscription or payment renewals.

The program includes 2X Spam Defender, which automatically monitors and protects your texting numbers from carrier spam tagging to keep your messages reaching inboxes.

Pricing: $750 one-time setup fee, $200/month per pool of 45 local numbers, and $0.007 per message.